The test methods we actually run, how we classify a defect, the sampling standard, and what happens if a shipment reaches you short of spec.
Every batch goes through capacity and leak testing before it is packed, not just a visual check on the bench. Capacity is measured against the tolerance stated on your purchase order, and any piece outside that range is pulled before it reaches the carton. Defects are graded critical, major or minor — a critical defect (a leak, a crack, a wrong dimension) stops the batch; a minor defect (a small surface mark inherent to natural horn or wood grain) is disclosed to you rather than hidden, since it is a feature of the material and not a fault in the making. Sampling follows AQL 2.5 for cosmetic checks and 100% inspection for capacity and seal on drinkware, so the numbers you get in a pre-shipment report reflect what actually left the floor. If a shipment still reaches you short of spec, tell us within [NUMBER] days of delivery with photographs, and we will remake or credit the affected units — we would rather absorb that cost than have you carry it.
A visual inspection alone will pass a horn that leaks on the third use. These are the checks that catch what the eye does not.
| Range | Material | Indicative Heading | Confirm |
|---|---|---|---|
| Drinking horns, horn mugs, shot glasses | Worked ox / buffalo horn | 9601.90 | [verify] |
| Blowing horns | Worked horn | 9601.90 | [verify] |
| Wooden mugs, tankards, yarn bowls | Wood, tableware / kitchenware | 4419.90 | [verify] |
| Wooden ship wheels, wall décor | Wood, ornamental articles | 4420.10 | [verify] |
| Crochet hooks, yarn winders | Wood | [confirm heading] | [verify] |
| Cremation urns — wood | Wood, ornamental articles | 4420.10 | [verify] |
| Cremation urns — brass | Copper alloy, ornamental articles | 7419.80 | [verify] |
| Cremation urns — aluminium | Aluminium, other articles | 7616.99 | [verify] |
| Leather holsters, belts, straps | Leather articles | 4205.00 | [verify] |
Generic AQL language means nothing for a natural material. These are the specific faults we grade against on horn and turned goods.
A fault that makes the piece unsafe or unusable. The unit is scrapped, not reworked.
Leaks under fill. Crack through the wall. Lining absent or contaminated. Sharp rim or edge. Metal burr on a drinking surface. Stand or holster that will not hold the piece.
A fault a customer would notice and return. The unit goes back to the bench or out of the batch.
Capacity outside tolerance. Wall under minimum gauge. Engraving misplaced, misspelt or wrong scale. Lacquer lifting. Visible tool chatter. Wrong finish or wrong fitting supplied.
A cosmetic point inherent to hand-worked natural material. Counted, capped by agreement, and disclosed.
Colour variation between pieces. Minor surface marking in the horn. Grain or knot figure in wood. Slight difference in curve. Small dye variation across leather.
Every drinking piece is leak-tested and capacity-gauged individually — that part is not sampled, because a leaking horn is the single fault most likely to reach an end customer.
Everything else runs on statistical sampling to AQL [level — e.g. 2.5 major / 4.0 minor], drawn at random across cartons rather than from the top layer.
If a sample fails, we do not simply replace the failed units. The batch is re-inspected at [tightened level] and the cause traced back to the stage that produced it, because a defect that appears once in a sample has usually appeared more often in the batch.
Leak test, capacity, lining, carton count and label.
Wall gauge, finish adhesion, dimensions, packed weight.
Engraving artwork, fitting assembly, packaging layout.
SGS, Bureau Veritas, Intertek or your own agent, at your cost.
We would rather a problem is found on our floor than in your warehouse, so we do not restrict inspection access.
Included as standard. Mid-production photographs, then a pre-shipment set showing finished goods, packing and carton marks before anything is sealed. No charge.
Book any agency you trust. We give floor access, pull samples to their instruction and hold shipment until they release it. Inspection fee is on your account.
Come to Nagina and inspect yourself, at any stage from first article to packing. Give us [notice period] so the run is at a useful point when you arrive.
Every manufacturer eventually ships something they should not have. What separates them is the procedure that follows.
| Step | What happens | Timeframe |
|---|---|---|
| 01 — Report | Send photographs of the fault, the carton mark and the packing list line. No form to fill in. | Within 2 days of receipt |
| 02 — Acknowledge | We confirm receipt and tell you whether we accept the claim or need more evidence. No silence. | 48 hours |
| 03 — Trace | The batch record is pulled and the fault traced to a stage and a date, so the same run is not repeated. | 2 working days |
| 04 — Remedy | Replacement units on the next shipment, credit note against your next order, or refund — your choice, not ours. | Agreed at step 03 |
| 05 — Prevent | The check that missed it is added to or tightened in the inspection sheet for that range. | Before the next run |
